Getronics PinkRoccade supports end users of customers in the use of services provided by Getronics PinkRoccade. The helpdesk is the contact point for all matters which influence the availability and the ease of use of this service. The helpdesk takes care of the correct handling of these questions and malfunctions (ITIL, incident management) in accordance with the agreements made with the municipality in the Service Level Agreement (SLA). This means that, although several parties are involved in the background, there is one recognisable contact point for the end user for all matters concerning the functionality provided to him.

Getronics PinkRoccade can offer both first and second line support. If so desired Getronics PinkRoccade can provide multi-language support.

In particular, when using smartcards in target groups that do not have a standardized workplace it can be useful to provide an engineer. This type of service is possible on certain conditions.